Privacy Policy
At Goxiva Store (“Goxiva,” “we,” “us,” or “our”) respect your privacy. This Privacy Notice describes the processing of Personal Information (defined below) that is provided, collected, or disclosed in the course of providing our products to you.
Personal Information We Collect
We may collect a range of personal information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.
The types of personal information we collect may include:
- Contact Information: If you submit an inquiry, register for an account, or provide information on or through our Services, we may collect your contact information. This may include your name, address, email address, demographic information, and phone number.
- Commercial Information: This includes information about purchases, information about subscriptions, services you have shown interest in, and other commercial information. If you make any purchases, we will collect your financial information, including credit card numbers, billing addresses, and other payment-related information, which is processed securely.
- Usage Information: When you use our website, our servers may automatically record information, including your Internet Protocol address (IP Address), geolocation of your device, browser type, referring URLs (e.g., the website you visited before coming to our website), domain names associated with your internet service provider, or other information regarding your interaction with our website.
- Communication Information: We may collect the contents of your communications with us, whether via e-mail, chat functionality, social media, telephone, or otherwise, and inferences we may make from other personal information we collect. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality.
- Personal Information: We collect personal information such as your name, email address, mailing address, phone number, and payment details when you place an order, register an account, subscribe to our newsletter, or contact us.
- Non-Personal Information: We collect non-personal information, including browser type, device type, IP address, and browsing behavior on our website, to improve our services and user experience.
How We Collect Your Personal Information
- Directly from you: When you contact us, normally via our Website or other services including when you contact our customer service teams to make an inquiry; when you create an account; when you purchase or register a product; when you leave a product review; when you elect to receive marketing communications from us; when you follow us on social media; when you participate in promotional gift offers; and when you complete our survey questionnaires.
- Cookies and Other Technology: Automatically as you navigate through the Services.
- Other Third Parties: We may collect personal information about you from other sources such as our marketing partners.
How We Use Your Information
- Contact Information: your first and last name, postal address, email address, and phone number when you complete an online form or create an account on our Website;
- Other Identifying Information: IP address and other unique online identifiers, social media user names;
- Financial Information: credit card, debit card and bank account information;
- Internet or Other Electronic Activity: your browsing and click history, including information about how you navigate within our Website;
- Commercial Information: products purchased or viewed on our Website;
Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior, and attitude.
How We Share Your Information
We may share your personal information we collect from you in connection with the Services with the following third parties:
- Our service providers who perform services on our behalf, such as credit card processors, suppliers who provide technology services and solutions, and data management firms or logistic support. The service providers(s) are subject to contractual and other legal obligations to preserve the confidentiality of your information and to respect your privacy, and they will only have access to and use the data they need to perform their functions.
- To provide information for legal or regulatory purposes.
- For the purpose of preventing fraud/loss, for example to fraud prevention agencies.
- To a prospective or actual buyer of our company in the event of a takeover, such as a merger, acquisition, or divestitures.
We also may share aggregate or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.
How We Protect Your Information
We are dedicated to the security of your personal information, and we take commercially reasonable precautions to maintain that protection. We use physical, electronic, and managerial processes and procedures to attempt to protect the personal information we collect on and offline. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk.
We do not store your full bank data or credit card information on our servers. Our outside financial services provider processes all bank data and credit card information, and all transmissions or transfers of such financial data shall be done only with SSL Secure Lock data security protection.
Your Rights
- Access and Update: You have the right to access and update your personal information at any time by logging into your account.
- Deletion: You can request the deletion of your personal information, subject to certain legal and business requirements.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails.
Cookies
We make use of cookies on our Website which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers. We use cookies to gain statistics on site traffic, track affiliate publisher referrals and improve and personalize your experience of our Website. In addition, we make use of third-party services who use cookies, web beacons, or other storage technologies to serve target ads based on past visits to our Website.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].