Cancellation Policy

We understand that plans can change unexpectedly, and you may need to cancel an order. Our Cancellation Policy outlines the terms and conditions for canceling orders placed on our website. Please read this policy carefully to understand your rights and responsibilities.

Cancellation Period

You may cancel your order within 24 hours of placing it. After this period, your order will begin processing, and cancellation requests may not be accommodated.

How to Cancel an Order

To cancel your order, please contact our customer service team as soon as possible at [email protected]. Include your order number and a request to cancel the order. Prompt communication ensures the highest chance of a successful cancellation.

Refund Process

If your cancellation request is approved within the 24-hour period, we will process a full refund to your original payment method. Please allow 5-10 business days for the refund to be processed and reflected in your account.

If your cancellation request is received after the 24-hour period and your order has already been processed or shipped, you will need to wait until you receive the order. At that point, please follow our return process to return the item(s) for a refund.

Special Conditions

• Pre-Order Items: For pre-order items, cancellations must be requested before the item is shipped. Once the item has shipped, our standard cancellation and return policies apply.
• Custom or Personalized Items: Custom or personalized items may not be eligible for cancellation once production has begun. Please contact us for more information on specific orders.

Non-Cancellable Items

Certain items, such as final sale products, gift cards, and digital products, cannot be canceled. Please check the product description and details before placing your order.

If the Order is Shipped

If your cancellation request is received too late and the order has already shipped, please wait for the package to arrive. Once received, you can initiate a return in accordance with our return process to receive a refund.

Contact Information

If you have any questions or concerns regarding our Cancellation Policy or need assistance with your order, please contact our customer service team at [email protected]. We are here to help and will do our best to assist you with your request.

Thank you for shopping with Goxiva. We value your business and strive to provide a seamless shopping experience. If you need further assistance, please don’t hesitate to reach out to our team.