Frequently Asked Questions
Welcome to the FAQ page for Goxiva. Here, you’ll discover solutions to common inquiries. Should you require additional support, feel free to reach out to us at [email protected].
Shipping
Q: Where Does Goxiva Ship? A: Currently Goxiva ships within the United States. Unfortunately at this time, we do not ship to PO boxes or Military Addresses.
Q: When will my order ship? A: Orders are usually processed within 4-6 business days and take 4-9 business days to arrive, depending upon your location. Please note that transit times may vary slightly due to factors beyond our control, such as weather conditions or carrier delays.
Q: What are the shipping costs? A: We charge a flat rate of $6.75 for shipping on all orders within the United States.
Order Placement
Q: How do I go about placing an order? A: To place an order, browse our online catalog, add your chosen items to the shopping cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: Can I cancel my order? A: You can cancel an order for up to 24 hours from when it has been placed. If your order has already been processed, reach out to us at [email protected] to set up a return.
Payment Details
Q: What payment methods do you accept? A: We offer several payment options, including credit cards: Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card. You can also complete your purchase with PayPal for a seamless checkout experience.
Q: Can I trust using my credit card on your site? A: Absolutely. We employ secure payment gateways for all transactions, guaranteeing the protection of your personal and financial details.
Returns and Refunds
Q: What is your return policy? A: Goxiva provides a 21-day return window. Items must be unused, in their original condition, and in the original packaging. Return shipping costs are the responsibility of the customer.
Q: How do I start a return? A: To initiate a return, email us at [email protected] with your order number and reason for return. We will provide detailed instructions for returning your items.
Q: How long does a refund take to show in my account? A: A refund will generally show back into your original payment account within 5-10 working days. It’s worthwhile noting that this can vary by provider, so in case of any queries, we’d advise contacting your provider directly.
Cancellation Policies
Q: How can I cancel my order? A: To cancel your order, please contact our customer service team as soon as possible at [email protected]. Include your order number and request to cancel the order. If the request is made within 24 hours of placing the order, we can process the cancellation and issue a full refund. After 24 hours, your order may already be in processing or shipping, and we may not be able to accommodate the cancellation.
Q: What happens if I cancel my order after it has been shipped? A: If your order has already been shipped, it cannot be canceled. However, once you receive the package, you can initiate a return by following our return process. You will need to send the item back in its original condition and packaging. Once we receive and inspect the returned item, we will process a refund to your original payment method within 5-10 business days.
Additional Assistance
Q: What should I do if there’s an issue with my order? A: If you experience any problems with your order, please reach out to us at [email protected]. We are committed to resolving any issues as quickly as possible to ensure your satisfaction.
Q: Is it possible to track my order? A: Yes, you can track your order. Once your order has been shipped, we will send you a tracking number via email. This will allow you to monitor the progress of your shipment.
Thank you for choosing Goxiva. We are dedicated to providing you with an excellent shopping experience. If you have any other questions, please contact us at [email protected].